Kale Blog

    What Will the Customer Experience (CX) Of the Future Be Like?

    Por: Núria Emilio | Sep 30, 2021 10:30:33 AM

    Customer experience is one of the most relevant trends of the moment. Numerous studies such as the one by B2B International rank it as the preferred strategy for companies' marketing teams. Like all booming systems, it is constantly evolving and organisations must start to consider what the customer experience of the future will be like and what they must do to avoid being late to CX's new[...]

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    Top 5 Customer Experience Trends of 2021

    Por: Núria Emilio | Sep 16, 2021 9:56:11 AM

    2020 has been a period of intense transformation in the business world. Covid-19 has accelerated trends that were already emerging, especially regarding the customer experience. We take a look at the 5 most relevant customer experience trends for 2021

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    Customer Experience: Beyond Technology and Data

    Por: Núria Emilio | Jun 17, 2021 10:29:03 AM

    Customer experience is increasingly becoming the core of business strategies. Technology, data and predictive analytics are increasingly facilitating the ability to satisfy customers through innovative experiences. However, the premise of customer experience is much simpler and philosophical than it may appear.

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